Early in Integral Hockey’s evolution we were very surprised with the lack of warranty returns of our repairs. We expected a certain percentage to be returned, but after a few years our technology was performing and holding up in the harsh environment much higher than expected. Since 2015 we have been offering a Lifetime Warranty with all of our repairs at the repair zone.
If for whatever reason the stick you had repaired, or refurbished stick purchased from Integral Hockey is subject to warranty at the repair zone please do not hesitate to immediately contact the location where the work was performed.
There is one area of the stick that Integral Hockey cannot repair. It is located at the hosel between the shaft and blade of the stick. This area cannot be repaired to Integral Hockey’s standards, and would end up with an external repair. External repairs of a hollow element would need a plug, taking away from the strength required for regular game play. Also an external repair of the hosel would greatly diminish the balance, weight, and desired flexibility in that area of the stick.
Repaired and refurbished sticks that are subject to warranty must be inspected by the Integral Hockey location that did the work on the stick. Once the stick has been examined and the warranty approved it will be re-repaired at no cost to the customer. If misuse, abuse, or modification in any way from the original is detected, a warranty will not be approved. The purpose of the Lifetime Warranty is intended to protect the customer from a defect in the repair process, and not from over powering, misuse, or abuse to the stick. If such signs are found the warranty will not be approved. The original receipt must accompany the warranty claim. All shipping charges will be the customers responsibility.
Stick fatigue is caused by repetitive stress from shots taken, and slashes received. All of that abuse will cause excessive stress on all areas of the stick. A hockey stick after one year will show a considerable amount of stick fatigue especially in younger players that continue to grow, progressing in their shooting strength, and the increased force of the slashes they receive from other players. In the event that a repaired or refurbished stick breaks inside of the warranty zone after one year, the Integral Hockey location that preformed the work has the sole discretion to offer a discount towards an alternative refurbished stick that would better match the player instead of re-repairing it, if the warranty is approved. This is to help eliminate sticks with hidden fractures that will make the stick break outside of the warranty zone.